SHIPPING POLICY

(for Arabic Language click here)

Thank you for visiting HappyBaby, we hope you have a pleasant shopping experience. Please see below for more information on our shipping policy.

Customer Data Accuracy:

Please ensure that information provided on this Website is complete, accurate and updated to avoid any delivery delays or cancellations.

Upon adding items to your cart, please make sure you selected the right item and size before checking out.

Delivery Zone (Domestic and international):

We offer domestic shipping across Egypt and international shipping to many countries. During checkout, you'll see available shipping options based on your location. Please note that international shipping fees may vary depending on the destination and weight of your order.

Delivery Time:

We will be more than happy to deliver your orders within 7-14 working days (weekends and official holidays are excluded) and for international shipping, delivery time may vary depending on your location and shipping conditions.

Tracking Orders:

Once your order is shipped, you will receive an SMS with your order number and tracking code from the shipping company. You can also check your order status from your account under My Orders

Orders Cancellations:

You can cancel the order if the status hasn’t been changed to processed and/or approved by HappyBaby, and you will be refunded the entire amount.

Once your order already processed and/or out for shipping, you won’t be able to cancel your order and will be treated as a return item.

Payment methods:

Online secured payment:

We accept the following credit cards: American Express, Visa, Diners Club, and Mastercard.

For your convenience, we offer secure payment links. After confirming the size and availability of your order, we will send you a payment link via email or WhatsApp.

Your online payment is 100% secure.

Please note that we cannot accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party, and goods are dispatched once authorization has been obtained.

Cash on Delivery (Egypt only):

You can pay for Cash on Delivery orders using cash at the time of delivery (We request a deposit to confirm your order according to the type or size of items or for new accounts or for orders from governorates other than Cairo or Giza).

Cash on Delivery eligibility criteria:

1. Cash on Delivery only Egypt orders can be paid using Cash.
2. Cash on Delivery cannot be used in conjunction with your Credit card / Debit card or Installments.
3. Cash on Delivery will not be available if your order value exceeds 3000 EGP.
4. Cash on Delivery may not be available at the time of checking check out due to frequent past order cancellations and delivery refusals.

Customs fees (international shipping only):

Depending on the value of your order and your specific country, you may be charged customs or import fees once your parcel arrives at your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by HappyBaby.

As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.

You will be responsible for assuring that any products you order comply with state and federal government import regulations.

Please note payment of duties and taxes will be requested upon delivery.

Automatic Shipment Cancellation:

We make 3 attempts to ship your orders. Please accept our apologies for automatically cancelling your shipment if our courier failed to reach you by maximum 5 working days.

Damaged Items:

We take great care of your orders to be delivered in a perfect state. However, should you encounter a damaged item, please send us your order number and a picture of the damaged product via:

• Facebook: https://www.facebook.com/happybaby.egypt
• Instagram: https://www.instagram.com/happybaby.eg
• E-Mail: contact@happybabyeg.com